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Shop Neopia Reviews & Testimonials

This page is dedicated to display reviews and testimonials from gamers like yourself! Feel overly impressed with your service? Feel free to share it! 

Share your thoughts and opinions of Shop Neopia!

(Formal apology for the sporadic service through the time period April 10-May2)

343 Testimonies!

Matt Shawn - Aug 13, 2018

Although the purchase didn’t work out this time, as they didn’t have what I wanted in stock, they did a really prompt refund – for a really big purchase to boot. They had tried to help me get what I needed for the price I paid and addressed to my questions efficiently as well. (I have purchased from here before in the past and I’m a returning customer)

All in all, this place is definitely recommended.

Rachel - Aug 09, 2018

I buy all my paint brushes here because it’s so much easier spending a few real dollars than spending lots of time making few Neopoints. I purchased an entire lab map for like $7 and it would have taken me forever to assemble all the pieces. I love instant delivery (the shell accounts are nice to adopt more pets!) and I’ve had no issues. Not a scam! A great service!

J - Aug 04, 2018

I was super nervous and probably really annoying when I made (what I consider) a big purchase. The people at shop neopia were super kind and patient with me and made sure I knew how to get my purchase safely. When there was a problem with a smaller item I bought they fixed me right up. Thanks!

Unkown - Jul 26, 2018

Purchase was a complete success. I got more than what I bargained for.

Grand Admiral - Jul 26, 2018

I’ve made several purchases from items, nps and pets and never had an issue with DELIVERY.
Customer service is decent – !!! IF !!! you dont have an actual problem. They will answer promptly if itll make them a potential sale, no problem.
What I dont like is POST Purchase customer service, I had purchased a slightly expensive GNUC, have had it for almost a year, we all know how they get these pets etc., so there is some of a risk and we know that.
The original owner of the pet starts messaging me a year later, telling me I have their pet etc., I reached out to Shop Neopia customer service to ask how to proceeded in this scenario, if I should worry, if they have any insurance in these cases etc., but alas no answer. Not even a SOL, well I guess the no answer was a SOL.
So experiences, overall good but a little disappointed in lack of response from them.
Just wanted to put that out there- so you will get what you purchased, whether you have issues with it afterwords is another story.

Steph Hommelhoff - Jul 15, 2018

At first I was apprehensive, but after my first purchase, I was very pleased with the services.
Especially the instant delivery. I often receive much more than my money’s worth and that is always pleasing and rewarding.

Sarah - Jun 15, 2018

TBH at first I was skeptical but this site is definitely trustworthy and staff works hard/quick to fulfill your order. I live in Hawaii so my timezone is different – bought something at night and recieved it once I woke up. This is now my go to store. Highly recommended.

Steve - Jun 05, 2018

Have made multiple purchases from the site .. extremely reliable and extremely quick delivery! Completely recommended!

Jess - Apr 24, 2018

Reliable in the fact that they deliver that item purchased asap, and answer any questions you have quickly, unless its about getting a store credit, reimbursed with the items i bought or refund because you were frozen for using this account. Sent an email about my frozen account 4 days ago, nothing, sent an inquiry email about an item, reply back within like 12 hours.

C - Apr 12, 2018

This site has never let me down! They’ve been nearly flawless and do exactly as promised in the listings. Thank you very much! I will forever be a returning happy customer.

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Customer Rewards Headquarters

Hey gamer! We opted out for a flat, boring, and impossible to save basic rewards program and whipped up something that gives you convenience and a TON more ways to save. Our system is 100% coded by us. Which means no third party extension or extra logins, giving us full control on how you earn your points! Just by becoming a member of our little corner of the web your already well on your way to earning discounts.

The way our system works is simple, by participating with our store you will naturately earn points to up your discount. There are three ways to earn points. Purchases, Product Reviews (with a catch), and Achievements. The point breakdown is graphed below (scroll down), however before you read that. We know that we reward for how much is spent, but to counter we reward for every product review. So if your a frequent small item buyer, we thought it would give you a leveling field against a person who may spend more on a single product or two. But wait! Before you sneak away to go review products. We also made sure only customers who have purchased the product they are reviewing can leave a review.

Purchase = 1pts per .01 spent  Product Reviews = 100pts per  UB Price Check = 5pts per item

Sign up with our store and save today! If you already have an account with us, then don't worry. Your progress has already been recorded. :) Please sign in to pick up where you left off!