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Instant Delivery Information

If you're reading this, it's probably because you want to learn more about our instant delivery system - well, you're at the right place! Let's start off with some basic questions that you may have.

Frequently Asked Questions

What is instant delivery?
Instant delivery is a system that we have implemented into the site in order to boost delivery time on certain items. We load items onto shell accounts beforehand, one item per shell, and then place those shell account into our instant delivery queue. When somebody places an order for that item, our automated system will email them the username/password to that shell account, and then the person can login to the shell account and send the item to their main account.

Is everything on the site delivered instantly?
Nope! The only area of the site in which items are delivered instantly is this section. If you place an order for a product found anywhere else on the site, it will have to be processed manually (which usually takes 8-24 hours).

Do the items that are delivered instantly ever change?
Yes! The items that we have available for instant delivery are changing daily. Keep checking back to see if there is something that you would like! Also, keep in mind that you can always order items that are not delivered instantly - our manual delivery time is normally less than 12 hours.

Can I keep the shell account(s) that my items come on?
Yes, you are welcome to keep all of the shell accounts that your items come loaded on. We do not re-use shell accounts.

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Staying Safe

When you purchase an item and receive it on the shell account, there are a few more risks that you have to account for than when we send the item straight to your account. When we send the item to you, we look after everything on our end. In this case, you have to do that job as well. As long as you follow the steps that we have listed below, you will be well on your way to enjoying your new item(s), right away!

First of all, you need to decide whether or not you would like to use the shell account that you receive as a side account or not. If you want to keep it as a side account, simply login to the account as you would log into any other account. Remember, you can only have 5 accounts in total, so if you already have 5, you shouldn't keep the shell account.

If you do not want to keep the shell account, you are going to need to hide your IP Address from TNT when you login to the account so that it doesn't get linked to your main account. To ensure that your real IP stays hidden from TNT, you need to download a new browser, called Tor Browser. Tor Browser is a great program for accessing any shell accounts, as everytime that you open it up it gives you a new IP! Download and run that browser. It should take you to a green page that tells you that you have connected to the Tor Network. That just means that any websites you visit with that browser will not be able to see your real IP. Once you see that page, head on over to Neopets and login to the shell account that was emailed to you.

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If you bought 1-15 items, the best way to transfer them to your main account is just to transfer them straight there. You do not need to send them through any other accounts first. If you purchased many item, such as an account with 50 nerkmids on it, you should use the items on the account they come on. Transferring too many items in a short period of time is a good way to get yourself frozen, so we recommend sticking to less items, but higher valued items. A good rule of thumb is to never transfer more than 15 items per week. You also don't want to transfer too many hidden tower items at once. We advise that you stick to one hidden tower item per week.

If you have any other questions, please feel free to contact us!